What you can expect from DSS | Dundaloo Support Services

What to Expect

To know their rights as a participant and the standards of practice set out by the NSW State Government;
To know what Dundaloo Support Services may expect or require of a participant, in relation to safe practices and financial obligations;
To know that our practices will be just and fair, meaning that we will be inclusive of someone’s background, language, gender, sexuality, ethnicity, ability or disability, knowledge and life experiences;
To know that our practices will be confidential and respectful, meaning that we will honour each person’s privacy and uphold the contextual limitations of confidentiality;
To know that we will be committed to sharing information and knowledge with participants and that we will continue to enhance our work practices;
To know that if a person has a complaint or grievance that this will be managed professionally and that all communication will be open, clear and honest.